Returns & Refunds

1. LIVE POULTRY RETURNS

Due to biosecurity protocols and the health of our flocks, we cannot accept returns on live day-old chicks or poultry once they have left our facility or shipping carrier. Please inspect your delivery immediately upon arrival.

2. FERTILE EGG POLICY

We guarantee that all eggs shipped are fertile and fresh. However, as hatching success depends on many factors outside our control (incubator settings, shipping handling), we do not offer refunds based on hatch rates.

3. REFUND ELIGIBILITY

Refunds or replacements are only issued in cases of documented shipping damage or loss of live birds during transit. Notifications must be sent to our support team within 4 hours of the recorded delivery time.

4. PROCESSING TIMELINES

Once an eligibility claim is approved, refunds will be processed to the original payment method within 7–10 business days. Credit card processing times may vary depending on your financial institution.

5. CONTACT SUPPORT

For all policy-related inquiries or to initiate a claim, please contact our Global Shipping Central at support@freshnest.poultry.com. Please include your order number and photo documentation where applicable.